FAQ's
Here is the Airton FAQ site. Here are the most common questions people ask us about our policies, products, and services, along with their answers. If you still can't find the answer you need, you can also call us at +338 05 034 304 or send us an email at contact@airton.co.uk
1. Orders and Accounts
Q1: What do I need to do to order?
A: Look at our products, put things in your cart, and then go to the checkout. Pick a payment method, fill out your shipping and billing information, and then finish your order. You will get an email letting you know that your order has been accepted.
Q2: Can I make an account?
Yes! When you make an account, you can keep track of your orders, write down shipping addresses, and get great deals.
Q3: Would it be possible to change my order after I've already made it?
A: You can call support and ask for changes or to cancel your order within 12 hours of placing it. After this time, the order might already be in transit or undergoing processing.
Q4: How can I modify my account password?
A: To reset your password by email, go to the login page and click on the "Forgot Password?" link. Do what the instructions say.
2. Shipping & Delivery
Q1: Where do you send things?
A: We only ship to places in the UK.
Q2: Do you charge people for shipping?
No, we don't charge for shipping. All UK prices include VAT.
Q3: How long does it take to arrive there?
A: Orders usually take one to two business days to process. Depending on where you live, it should take three to seven business days to arrive there.
Q4: Would it be possible to change the address where my package is going?
Yes, but you need to call us within 12 hours of placing your order. Changes may not be possible after this time.
Q5: Do you tell them where their orders are?
Yes! When your order ships, you will receive an email with a tracking number.
Q6: What should I do if my package is broken or missing?
If something is broken or missing, please let us know at contact@airton.co.uk within 48 hours of delivery. Please send in pictures and your order number if you can.
3. Refunds and returns
Q1: Is it appropriate to send something back?
A: Yes, you can send anything back within 30 business days (Monday through Friday) of getting it.
Q2: What do I need to do to send things back?
A: You can send things back through the mail. To get a Return Merchandise Authorization (RMA) and the address to send the item back, please contact support.
Q3: What shape do the things need to be in for?
A: We will take products that are new, unused, and still in the box they came in.
Q4: Do you charge to put things back on the shelf?
A: You don't have to pay a restocking fee if the item is broken or not what you ordered. If you return the wrong item or no longer want it, you are responsible for the full cost of shipping it back.
Q5: How long does it take to receive a refund?
A: We send out refunds within 10 business days (Monday through Friday) of getting the item back and checking it.
Q6: Is it possible to trade something?
Yes! To trade for the same or a similarly priced item, please contact us.
4. Payment & Security
Q1: What kinds of payments do you take?
We accept PayPal, Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, Elo, Klarna, and PayPal.
Q2: Is my payment safe?
A: Yes, of course! Payments go through safe gateways that other businesses run. Airton doesn't keep track of all the information on your card.
Q3: What will happen if my payment doesn't go through?
A: Look at the information on your card to see if you have enough money. If the problem doesn't go away, please call your bank or PayPal and let us know.
Q4: Are the prices already including VAT?
A: Yes, all of Airton's prices in the UK include VAT.
5. Problems with the items and the warranty
Q1: Do you offer a guarantee on your goods?
A: Yes! All goods come with a limited warranty that covers problems with the materials and how they were made. The length of a warranty depends on the item, but it is usually two years.
Q2: What do I need to do to get my warranty?
A: Email contact@airton.co.uk with your order number, the product details, and pictures of the problem. We can help you obtain your money back, replace it, or buy a new one.
Q3: Does the warranty cover damage that was done by mistake?
A: No, the warranty only covers problems that happen while the item is being made. Accidents or using the product wrong won't be covered.
6. Cancellations
Q1: Is it possible for me to cancel my order?
A: You can call support to cancel your order up to 12 hours after you place it. After this, the order may have been sent or worked on.
Q2: How will I get my money back if I cancel?
A: You will receive your money back for an order that was cancelled in the same way you paid for it.
7. Keeping Your Information and Privacy Safe
Q1: Is my private information safe?
Yes! Your data is safe because of the Data Protection Act 2018 and the UK GDPR.
Q2: Will you give my information to other people?
A: We only share with people we trust, like payment processors and transportation companies. We will never share your private information with anyone else.
Q3: Is it possible for me to ask that my personal information be deleted?
A: Yes! To exercise your rights under the UK GDPR, send an email to contact@airton.co.uk
8. Something else
Q1: Are discount codes and coupons okay to use?
A: Yes, you can use coupons to save money at the register. Each promotion has its set of rules and requirements.
Q2: What should I do if the site doesn't work for me?
A: Contact support, explain the issue, and send screenshots if possible.
Q3: Who should I call if I need more help?
Company Name: BouliAC UK Ltd
Doing Business As: Airton
Registered company Number: 16264992
VAT Number: GB 487 9501 39
Registered Office: 5 Colindeep Lane, Colindale, London, NW9 6BX, United Kingdom
Phone Number: +338 05 034 304
Email: contact@airton.co.uk
Business Hours: 9AM – 6PM (Monday to Friday), (GMT) Greenwich Mean Time (London)