Warranty Policy

This was last updated on November 5, 2025.
Airton is dedicated to making sure that our products are of the finest quality and meet the highest standards for durability and performance. This Warranty Policy teaches you everything you need to know about your rights, what is covered, and how to make a claim. It also makes sure that you can trust us when you buy something from us.

1. Warranty Coverage

Airton goods come with a limited warranty that covers faults with the materials and the way they are made.
How long it lasts:
The most popular things are: One year after the delivery
High-end electronics, gadgets, or products: As each product website indicates, it will take 6 to 24 months.
What the warranty covers:
Issues with how something is manufactured or the resources used to make it
Doesn't work well when you use it a lot
Parts that become lost or broken while being shipped or made
What the warranty does NOT cover:
Damage that happens by accident, such as dropping something, spilling something, or not taking care of things properly
Normal wear and tear, such as scratches, fading, or changes in color.
Not following the instructions for how to use, install, or care for the product
Repairs, adjustments, or service done by someone else without your permission. Damage that happens because of things you can't control, like a fire, a flood, or a power surge.

2. Extended Warranty Options

Some of Airton's higher-end products may come with a guarantee that lasts up to 24 months. This choice will be simple to notice on the product page when you buy it.
An extended warranty gives you additional time to fix or replace something.
More help and faster service
Shipping is free for warranty claims.

3. How to Make a Warranty Claim

To file a claim on your warranty:
Get in touch with customer service:
You can call us at +338 05 034 304 or email us at contact@airton.co.uk

Provide the information you need:

Order number and date of purchase
Name, model, and description of the product
Pictures or videos that show what the problem is.
A full explanation of the problem

Review:
We'll check out your claim and verify that you meet all the conditions.
You might receive instructions on how to mail something back or ask for more information.

Ways to Solve:
Use real replacement parts to fix the product.
Put something else in its place that is the same or close.
If you can't fix it or get a new one, give the money back in the way you paid.

4. Return & Shipping for Warranty Claims

To receive an RMA, or Return Merchandise Authorization, call Airton.
Carefully pack the item along with any extras and instructions.
Send to: Airton, 5 Colindeep Lane, Colindale, London, NW9 6BX, UK
Please pay attention: Warranty Claims - RMA #(Your RMA Number)
Airton will pay for return shipping on valid warranty claims, but not if the customer broke something.
We check the item three to seven business days, Monday through Friday, after we get it.
Depending on how terrible the problem is, repairs, replacements, or refunds can take anywhere from 10 business days (Monday through Friday).

5. Replacement & Repair Policy

Replacement items are either new or nearly new versions of the original products.
We only use parts that are original or approved by the manufacturer to correct anything.
You don't get a fresh warranty on products that have been fixed or replaced; you still have the old one.

6. Maintenance & Care Guidelines

To keep your product in good shape and your guarantee valid:
To learn how to use and care for the product, read the instructions and user manuals.
Without permission, don't edit or fix anything.
Store the item in a clean, dry place and away from extreme temperatures.
Let Airton know about any problems immediately so they do not worsen.
You may avoid problems that could void your warranty if you take care of things the right way.

7. Exclusions and Limitations

The warranty doesn't cover scratches, dents, or fading on the outside.
Errors or accidents
Things that happen outside of the house, including power surges, water getting in, or fire, might cause harm.
Changes, fixes, or modifications made without permission; things that are lost, stolen, or misplaced
Things bought from merchants who weren't allowed to sell them

8. Statutory Rights

This warranty gives you more than simply what the law says you have to do in the UK.
The Consumer Rights Act 2015 protects you if a product is broken, not what it claims, or not good for its intended use.
A warranty is an extra level of protection that doesn't change these rights.
You are entitled to seek a repair, a new item, or your money back under this guarantee and the law.

9. FAQs – Warranty

Question 1: How long does the warranty last?
Many things: One year
High-end items like electronics: 6 to 24 months
Q2: Can I use my warranty on anything I bought from a different store?
No, the warranty only covers things that were bought directly from Airton.
Q3: Who pays for the shipping?
Airton will pay for delivery on broken items, but only if the buyer broke them.
Q4: If I can't replace it, can I purchase a new one?
We will either provide you a new one that is the same or similar, or we will offer you your money back.
Q5: Will the guarantee cover damage that was done deliberately?
No, damage that happens by accident or from outside sources is not covered.

10. Dispute Resolution

If you disagree with a warranty claim, please contact our support team first.
Airton promises it would settle concerns in 3 business days (Monday through Friday).
If the issue remains unresolved, you can seek assistance from UK consumer law.

11. How to get in touch

BouliAC UK Ltd. is the name of the company. If you need any clarification about warranties, please contact them.

Company Name: BouliAC UK Ltd

Doing Business As: Airton

Registered company Number: 16264992

VAT Number: GB 487 9501 39

Registered Office: 5 Colindeep Lane, Colindale, London, NW9 6BX, United Kingdom

Phone Number: +338 05 034 304

Email: contact@airton.co.uk

Business Hours: 9AM – 6PM (Monday to Friday), (GMT) Greenwich Mean Time (London)

We usually answer questions within 24 business hours.

12. Policy Updates

Airton can change our warranty policy to include new products, services, or warranty periods.
You have to observe the new rules and regulations in the UK.
Make it easier for you to help customers.
The date that says "Last Updated" will show the latest version. Customers should check out this webpage from time to time.