General conditions of sale
Terms and Conditions of Sale Airton UK
ARTICLE 1 – OBJECT AND SCOPE
These Terms and Conditions of Sale (hereafter T&Cs) govern the distance selling of products and related services by BouliAC UK Ltd (the Seller) to customers (the Buyer) through the Seller’s website (the Site). BouliAC UK Ltd is a company registered in England and Wales (Company No. 16264992, VAT No. GB 487 9501 39) with registered office at 5 Colindeep Lane, Colindale, London, NW9 6BX, United Kingdom.
By placing an order on the Site, the Buyer unreservedly accepts these T&Cs. The Buyer acknowledges having read and agreed to these T&Cs before submitting their order. These T&Cs are intended for customers who have the legal capacity to enter into contracts (e.g., adults not under guardianship).
The products and offers presented by the Seller are intended for purchase by customers residing in the United Kingdom, and all sales under these T&Cs are for delivery within the United Kingdom only (unless otherwise specified by the Seller).
ARTICLE 2 – ORDERS
To place an order on the Site, the Buyer should follow the instructions provided online. This includes, in most cases, creating a personal user account and following the guided order process.
Creating an Account
When placing an order with the Seller, the Buyer is encouraged to create a personal user account. Account creation involves providing a valid email address and choosing a secure password. The Buyer's login credentials are personal and confidential; the Buyer is responsible for maintaining their confidentiality. The Buyer must provide accurate and complete information when creating the account and keep this information up to date. While account creation is recommended for ease of future purchases and order tracking, the Buyer may be allowed to checkout as a guest (if the Site permits) by simply providing the necessary details for billing and delivery.
Order Process
To submit an order, the Buyer should follow these steps:
- Browse the Site and select the desired product(s) or service(s). Click the “Buy Now” or similar button on the product page to add the item to your shopping cart.
- After adding a product to the cart, the Buyer can continue shopping or proceed to checkout. The cart page will allow the Buyer to review selected items and adjust quantities if needed.
- When ready to purchase, click on the “Checkout” or “Proceed to Payment” button from the cart page. The Buyer will be prompted to log into an existing account, create a new account, or continue without an account (if available). The Buyer must then enter the required delivery and billing information or confirm existing saved details.
- The Buyer will be asked to select a delivery/shipping method (if multiple options are available) and will be shown any delivery costs or timelines associated with each option.
- Before finalizing the order, the Buyer must confirm their acceptance of these Terms and Conditions (typically by ticking a checkbox). The Buyer should read these T&Cs carefully before accepting.
- The Site will display an order summary, including the chosen products, quantities, prices (with VAT), delivery charges (if any), and the delivery address. The Buyer should review this summary carefully. At this stage, the Buyer can still modify the contents of the cart or correct any input errors (such as address or payment details).
- To finalize the order, the Buyer selects the preferred payment method and clicks the “Pay” (or equivalent) button. By clicking the pay button (or completing the payment step), the Buyer confirms the order and commits to payment. This action constitutes a firm and final acceptance of the order details (products, pricing, shipping fees, etc.) on the part of the Buyer.
After the Buyer places an order (and payment is initiated), the Seller will acknowledge receipt of the order, usually via an on-screen confirmation and/or an email summarizing the order details. This acknowledgment is not yet the final acceptance of the order by the Seller; the order becomes confirmed and binding as described in Section 3 (Order Validation and Payment).
ARTICLE 3 – ORDER VALIDATION AND PAYMENT
All prices on the Site are listed in Great Britain Pounds (GBP) and, unless otherwise stated, include all applicable taxes (including VAT). Payment for orders is due immediately at the time of order placement.
The Buyer must choose one of the available payment methods offered at checkout (e.g., credit/debit card, online payment service, etc.) and provide the necessary payment details. The Buyer guarantees that they are fully authorized to use the chosen payment method and that there are sufficient funds or credit available to complete the payment.
The Seller utilizes a secure online payment system. All payment details entered on the Site are encrypted and transmitted over a secure connection. This ensures that the Buyer's financial information is protected during the transaction process.
If the Buyer’s payment is not authorized or is declined by the payment provider or bank, the order will not be accepted and will be automatically canceled. In such case, the Buyer will be informed that the payment was not successful, and the order was not completed.
Once the Buyer’s payment is successfully processed and the Seller has received full payment, the Seller will proceed to validate and confirm the order. The sales contract is considered concluded at the moment the Seller confirms the order by email (confirming that payment has been received and the order is being processed).
The Seller reserves the right to refuse or cancel any order prior to confirmation in cases such as an inability to charge the provided payment method, suspicion of fraud, or any other legitimate reason (for example, if the product was listed at an obviously incorrect price or is unavailable). If the Seller cannot honor the order, the Seller will inform the Buyer as soon as possible and, if payment has already been made, issue a refund for the canceled order.
If any technical error or incident occurs on the Site during the order process (for instance, a website glitch that interrupts the order submission or payment), the order may not be successfully recorded. In such cases, the Buyer may need to re-initiate the order process. The Buyer is encouraged to contact Customer Service if they are unsure whether an order has properly been submitted or if they encounter any issues during payment.
ARTICLE 4 – PRODUCTS AND SERVICES
Product Information
The Buyer can find the essential characteristics and descriptions of products (and any related services) on the Site. The Seller strives to provide accurate and up-to-date information, including product specifications, images, and technical details. The Buyer is invited to read all available information and, where provided, the product manuals or user guides before use.
Any instructions, safety guidelines, or conditions of use that accompany the product (either provided in the packaging or available for download on the Site) should be followed carefully by the Buyer. The use of the products supplied is under the sole responsibility of the Buyer. It is the Buyer's duty to use the product only for its intended purpose and to maintain the product in good condition. The Buyer should ensure proper installation (if applicable) and adherence to any maintenance instructions.
The Seller will not be liable for any defects, damage, or deterioration of the product that results from incorrect installation, improper use, or abuse of the product after delivery. In particular, if a product is used in a manner not in accordance with the manufacturer’s guidelines or for purposes other than its intended use, any resulting issues are the responsibility of the Buyer.
Availability of Products
Product offers on the Site are valid while supplies last. All orders are subject to product availability. The Site may indicate if a product is in stock or provide an estimated delivery time; however, it is possible that a product shown as “available” could become unavailable by the time the order is processed (for example, if simultaneous orders deplete stock).
The sale of a product is only finalized once the Seller confirms the order (after verifying stock status). If one or more products in the Buyer's order are not available (out of stock or otherwise unavailable), the Seller will inform the Buyer promptly. In such a case, the Buyer will be given the option to either: (a) cancel the entire order at no cost, with a full refund of any payment already made; or (b) proceed with the part of the order that is available. If the Buyer chooses to proceed with available items, any unavailable item will be removed from the order, and the Buyer will be refunded for those unavailable item(s). The Seller will not substitute unavailable items with other items without the Buyer’s consent. No additional shipping charges will be applied beyond what was initially agreed for the order due to partial fulfillment, and the Buyer will only be charged for the products actually shipped.
ARTICLE 5 – PRICES
The prices displayed on the Site for each product or service are stated in Pounds Sterling (GBP) and include all applicable taxes, including UK Value Added Tax (VAT). Prices do not include delivery or shipping fees, which are charged additionally (see Section 6 on Shipping Costs) and will be specified during the checkout process before the order is finalized.
All prices are subject to change at any time, but any such change will not affect orders that have already been placed and confirmed. The applicable price for a product is the price in effect at the time the Buyer places the order, as shown on the order summary and confirmation.
If a pricing error is identified (for example, an obvious mistake in the listed price), the Seller will inform the Buyer and may cancel the order (with a full refund) before dispatching the product, in accordance with Section 3.
Any applicable duties or additional taxes for delivery outside of mainland UK (if the Seller agrees to such delivery) would be the responsibility of the Buyer; however, as noted, the standard sales are intended for UK domestic customers. The Seller ensures that VAT and any other applicable taxes are applied at the rate in effect on the date of the order. The Seller’s VAT number is GB 487 9501 39, which is displayed here and on the Buyer’s invoice for transparency.
ARTICLE 6 – SHIPPING COSTS
Shipping and delivery costs (if any) are communicated to the Buyer during the order process, before the order is confirmed. Some orders may incur an additional shipping charge depending on the size, weight, and destination of the products. Any such shipping fee will be clearly indicated in the shopping cart and checkout pages.
The Seller applies standard delivery fees uniformly within the United Kingdom. This means that, for deliveries throughout the UK, the shipping cost for a given product or order will be the same regardless of the UK location (unless otherwise specified, such as surcharges for very remote or hard-to-reach areas, which would be disclosed in advance).
In some cases, the Seller may offer promotions such as free shipping for orders over a certain amount or for specific products – any such promotion will be indicated on the Site when applicable. If the Buyer’s order consists solely of smaller accessory items or spare parts, a flat-rate shipping fee may apply (as indicated at checkout). For larger items such as air conditioner units, shipping might be included in the price or a separate flat fee might be shown, depending on the Seller’s current shipping policy. The Buyer will always see the final total price including any delivery charges before confirming the order.
ARTICLE 7 – DELIVERY OF PRODUCTS
Products ordered through the Site will be delivered to the delivery address specified by the Buyer when placing the order. The Buyer is responsible for providing a complete and accurate shipping address. The Seller allows the Buyer to specify a delivery address that is different from the billing address, for convenience (for example, delivery to a work address or a gift recipient).
The Seller reserves the right to deliver a single order in multiple shipments or parcels, particularly if the order contains multiple or bulky items. Such split delivery will not result in any additional cost to the Buyer beyond what was agreed at the time of order. The Buyer will typically receive tracking information for each parcel if an order is divided into more than one shipment.
Deliveries are made only within the United Kingdom (which includes mainland UK and may include Northern Ireland; any restrictions on specific regions will be noted on the Site). The Seller does not normally ship to addresses outside the UK under these T&Cs. If the Buyer requires delivery outside of the UK, this must be explicitly agreed with the Seller beforehand (and may be subject to different terms).
All deliveries will be made to the address provided by the Buyer. In the event of absence of the recipient, the carrier may leave a notice or attempt re-delivery as per their standard procedures. Ultimately, it is the Buyer’s responsibility to make arrangements to receive the package.
ARTICLE 8 – DELIVERY TIME
Delivery times or estimated delivery dates will typically be indicated on the Site or during the order process. These time frames begin from the date the Seller validates the order (i.e., after payment is confirmed and the Seller sends the order confirmation email).
The Seller is committed to dispatching and delivering products as quickly as possible and will make every reasonable effort to meet the indicated delivery estimates. While the Seller strives to meet stated delivery times, these times are estimates and not absolute guarantees. Many factors (including carrier delays, stock availability, etc.) could affect actual delivery.
The Seller will utilize all reasonable means to ensure delivery within the time indicated at order confirmation. If the Seller anticipates a significant delay, it will inform the Buyer. To comply with UK consumer law, the Seller will deliver the products no later than 30 days from the order confirmation unless a longer period was agreed by the Buyer.
Delivery within the estimated timeframe is conditional upon the Buyer having fulfilled all obligations with respect to the order, including providing complete and accurate delivery information and ensuring payment has been fully processed. The Seller cannot be held responsible for delays or failures in delivery resulting from the Buyer providing an incorrect or incomplete address or failing to respond to delivery notices.
Please note: Delivery under these T&Cs involves dropping off the product at the specified address only. Delivery does not include installation, unpacking, or commissioning of the product at the destination, unless a separate installation service has been purchased.
If a package is returned to the Seller due to an error or omission in the delivery address (or because the Buyer failed to collect it within the carrier’s timeframe), the Seller will contact the Buyer for updated address information. The Buyer may request re-shipment of the package to the correct address, bearing the additional shipping costs for re-delivery.
ARTICLE 9 – PRODUCT CONFORMITY ON DELIVERY
At the time of delivery, the Buyer (or recipient) should inspect the condition of the package and product(s) immediately upon receipt, in the presence of the delivery agent. The Buyer should verify the number of packages and check for obvious damage.
If packaging is damaged, the Buyer should either refuse the delivery or accept it only after noting detailed remarks on the delivery slip or courier’s electronic device. If the product itself is visibly damaged or missing, the Buyer must inform the Seller’s customer service promptly. Refusal of a damaged package or noting specific reservations helps expedite claims against the carrier and any replacement or refund process.
Signing for delivery without reservations implies the products were delivered in good condition. The Buyer retains statutory rights (see Section 13) for non-apparent issues, but once delivery is signed without exceptions noted, responsibility for transport damage generally shifts to the Buyer. Careful inspection on arrival is strongly recommended. In case of problems, promptly contact the Seller’s customer support.
ARTICLE 10 – ANCILLARY SERVICES (INSTALLATION AND EXTENDED WARRANTY)
The Seller may offer optional services, such as professional installation of air conditioning products or an extended warranty plan. These services are not included automatically and may be added at the Buyer’s discretion.
Installation Service (Commissioning of Air Conditioners)
For products like Airton air conditioners using the Readyclim quick-connect system, the Seller may offer an installation and commissioning service at an additional cost. This service involves professional installation at the Buyer’s premises.
Under UK regulations, the Buyer is not legally required to have the Airton Readyclim system installed by an F-gas certified engineer due to its hermetically sealed design (refrigerant leakage under 3g/year). The Buyer can opt for self-installation, following provided instructions, or choose professional installation for safety and optimal performance. Installation by a non-qualified person does not void the warranty, provided installation guidelines are followed correctly.
If the Seller’s installation service is purchased, the Seller or subcontracted installer will handle the professional installation.
Premium Extended Warranty
The Seller may offer a commercial extended warranty (Premium Warranty) for certain products, providing additional benefits or extended coverage beyond the standard warranty.
- The Premium Warranty supplements, not replaces, legal warranties and standard manufacturer warranties.
- It is optional and can typically be purchased at the time of product purchase or within 30 days afterward.
- Specific terms, duration, and coverage details of the Premium Warranty are available separately on the Site or provided documentation.
- To claim under the Premium Warranty, the Buyer should contact customer service, following the procedures detailed in the warranty terms.
The Premium Warranty provides additional peace of mind beyond the standard warranty. Statutory consumer rights remain unaffected, irrespective of whether an extended warranty is purchased.
ARTICLE 11 – FORCE MAJEURE
The Seller shall not be held liable for any failure to perform or delay in performing any of its obligations if such failure or delay is caused by an event of force majeure. Force majeure refers to events or circumstances beyond the Seller’s reasonable control, which could not have been reasonably foreseen and whose effects could not be avoided by due diligence.
In the event a force majeure situation arises affecting the Seller’s ability to fulfill its obligations, those obligations will be suspended for the duration of the force majeure event. The Seller will make reasonable efforts to mitigate the delay and resume performance as soon as possible.
Examples of force majeure include natural disasters, extreme weather conditions, fire, epidemic or pandemic outbreaks, acts of war or terrorism, civil disturbances, strikes or labor disputes affecting the Seller or its supply chain, governmental actions, power failures, or transportation and communication interruptions. These examples are illustrative, and any similar unforeseeable and unavoidable event outside the Seller’s control could also be considered force majeure.
If a force majeure event occurs, the Seller will inform the Buyer, if possible, and keep them updated regarding the fulfillment of the order. If the force majeure event continues for an extended period, making it impossible to fulfill the order, either party may have the option to cancel the order, with the Buyer entitled to a refund for any goods paid for but not received.
ARTICLE 12 – RIGHT OF CANCELLATION (WITHDRAWAL)
If the Buyer is a consumer purchasing products via the Site, the Buyer has a legal right to cancel the order without giving any reason within fourteen (14) days. This right is in accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
12.1 Period for Cancellation
The cancellation period expires 14 days from the day on which the Buyer (or an indicated person) receives the product(s). If multiple products or lots are delivered separately, the 14-day period starts from the day the last product or lot is received.
12.2 Exercising the Right to Cancel
To exercise the right of cancellation, the Buyer must inform the Seller of their decision before the 14-day period expires, via a clear statement sent by email or letter. This notice should include the Buyer’s name, address, contact details, order number, and a clear statement of intent to cancel.
The Seller provides a model cancellation form that can be used but is not obligatory. This form can be found on the Site or included with the order confirmation email. The Buyer may submit this form via email or post, or simply send a written communication with the required details. Cancellation is effective if the communication is dispatched before the cancellation period expires.
Upon receiving the cancellation request, the Seller will acknowledge receipt by email and provide guidance for returning the product, including any necessary return address and references. The Buyer should indicate if they prefer a refund or exchange (subject to stock availability and agreement).
Exceptions: The right to cancel does not apply to goods made to the Buyer’s specifications or clearly personalized. Other exemptions include sealed items unsealed after delivery, perishable goods, and certain digital products. The Seller will inform the Buyer if any item is non-cancellable at the point of purchase.
ARTICLE 12.3 – EFFECTS OF CANCELLATION
If the Buyer cancels the order, the following conditions apply:
Return of Products: The Buyer must return the products without undue delay, no later than 14 days from the day they communicated the cancellation. The Seller will provide the return address. The Buyer should include the return merchandise authorization (RMA), return form, or a note with their order number and name inside the package. The Buyer should use an insured and trackable shipping method, as responsibility remains with the Buyer until the Seller receives the goods.
Cost of Return Shipping: The Buyer bears the cost of returning the goods unless the Seller explicitly offers free returns. If the Seller arranges return shipping (e.g., courier pick-up), the cost is deducted from the Buyer’s refund. Current return shipping fees arranged by the Seller are £50 (including VAT) for Airton air conditioner units and £15 (including VAT) for smaller accessories. If the Buyer arranges their own shipping, they pay directly to their chosen carrier.
Condition of Returned Goods: Products should be returned in original condition, with all packaging, accessories, and manuals. Goods should be securely packaged to avoid damage. Handling beyond inspection (such as installation or extended use) may result in a deduction from the refund to account for diminished value, potentially up to the full product price.
Inspection of Returns: Upon receipt, the Seller will inspect the returned items. Unopened, unused, and undamaged returns qualify for a full refund (minus return shipping fees if applicable). Signs of use or missing components may lead to deductions for loss in value, which will be communicated to the Buyer.
Items Not Eligible for Refund: Significantly damaged, used, or altered returns beyond inspection needs may not qualify for a refund. The Seller can return the item to the Buyer at the Buyer’s expense or dispose of it if the Buyer declines re-delivery.
Refund Timeframe: The Seller processes refunds within 14 days from receiving the cancellation notice but may withhold reimbursement until goods are returned or proof of shipment is provided.
Refund Method: Refunds are issued using the original payment method, unless agreed otherwise. No additional fees will be incurred from the Seller.
Partial Cancellation: If only part of an order is returned, refunds correspond to returned items and proportionate standard shipping costs.
Proof of Return: The Buyer is strongly advised to retain proof of return shipment to resolve potential disputes. Refunds may not be issued without proof if returns are lost.
This right ensures consumer confidence, allowing Buyers to inspect and return products within the specified period.
ARTICLE 13 – PRODUCT WARRANTY AND AFTER-SALES SERVICE
13.1 Statutory Rights and Legal Guarantee
All products sold by the Seller are covered by legal guarantees under UK law, notably the Consumer Rights Act 2015. Products must be as described, fit for purpose, and of satisfactory quality. If products are faulty or not as described, the Buyer has the following rights:
- Short-term right to reject: Within 30 days from delivery, the Buyer can reject faulty products for a full refund.
- Repair or Replacement: After 30 days, or if the Buyer chooses not to reject immediately, they can request a repair or replacement. This should be done within a reasonable timeframe without inconvenience to the Buyer.
- Final right to price reduction or refund: If repair or replacement isn’t possible or timely, the Buyer can keep the product with a partial refund or reject it for a full refund.
Under the Consumer Rights Act 2015, claims can be made up to 6 years from delivery (5 years in Scotland). For faults appearing within the first 6 months, it is presumed the fault existed at delivery unless proven otherwise by the Seller. After 6 months, the Buyer must demonstrate the fault existed at delivery.
13.2 Commercial Warranty (Extended Warranty)
Any commercial warranty offered by the Seller, such as the Premium Extended Warranty, supplements legal warranty rights without reducing or replacing them. If the Buyer has both statutory and extended warranty coverage, they can choose the most convenient resolution method. Utilizing a commercial warranty does not waive statutory rights.
For further details on consumer rights, the Buyer may refer to the UK Competition and Markets Authority (CMA), local Trading Standards, or the Citizen’s Advice Bureau.
ARTICLE 14 – RETENTION OF TITLE
Ownership of products remains with the Seller until full payment is received. If payment is reversed or not honored, the Seller may demand product return or seek remedies for non-payment. Risk transfers to the Buyer upon delivery, but the Seller retains ownership until payment clears. The Buyer should not resell or dispose of products until ownership has transferred fully. In cases of non-payment, the Seller may legally recover products. Under normal circumstances, this clause has no effect once payment is completed.
ARTICLE 13 – PRODUCT WARRANTY AND AFTER-SALES SERVICE
13.1 Statutory Rights and Legal Guarantee
All products sold by the Seller are covered by legal guarantees under UK law, notably the Consumer Rights Act 2015. Products must be as described, fit for purpose, and of satisfactory quality. If products are faulty or not as described, the Buyer has the following rights:
- Short-term right to reject: Within 30 days from delivery, the Buyer can reject faulty products for a full refund.
- Repair or Replacement: After 30 days, or if the Buyer chooses not to reject immediately, they can request a repair or replacement. This should be done within a reasonable timeframe without inconvenience to the Buyer.
- Final right to price reduction or refund: If repair or replacement isn’t possible or timely, the Buyer can keep the product with a partial refund or reject it for a full refund.
Under the Consumer Rights Act 2015, claims can be made up to 6 years from delivery (5 years in Scotland). For faults appearing within the first 6 months, it is presumed the fault existed at delivery unless proven otherwise by the Seller. After 6 months, the Buyer must demonstrate the fault existed at delivery.
13.2 Commercial Warranty (Extended Warranty)
Any commercial warranty offered by the Seller, such as the Premium Extended Warranty, supplements legal warranty rights without reducing or replacing them. If the Buyer has both statutory and extended warranty coverage, they can choose the most convenient resolution method. Utilizing a commercial warranty does not waive statutory rights.
For further details on consumer rights, the Buyer may refer to the UK Competition and Markets Authority (CMA), local Trading Standards, or the Citizen’s Advice Bureau.
ARTICLE 14 – RETENTION OF TITLE
Ownership of products remains with the Seller until full payment is received. If payment is reversed or not honored, the Seller may demand product return or seek remedies for non-payment. Risk transfers to the Buyer upon delivery, but the Seller retains ownership until payment clears. The Buyer should not resell or dispose of products until ownership has transferred fully. In cases of non-payment, the Seller may legally recover products. Under normal circumstances, this clause has no effect once payment is completed.
ARTICLE 15 – CONTACT AND COMPLAINTS
For information, inquiries, or complaints regarding an order or products, the Buyer can contact the Seller’s customer service:
- By Post: BouliAC UK Ltd, 5 Colindeep Lane, Colindale, London, NW9 6BX, United Kingdom. Please include your name, contact information, and order number.
- By Email: info@airton.shop. Mention your order number and describe your issue in detail.
The Seller values customer satisfaction and strives to resolve complaints promptly. Complaints can be escalated if the initial response is unsatisfactory. The Seller will inform the Buyer of dispute resolution options available.
ARTICLE 16 – EVIDENCE (ELECTRONIC RECORDS)
The Seller and Buyer agree that electronic communications and records serve as valid evidence in their contractual relations. Specifically:
- Clicking the confirmation button constitutes a legal electronic signature.
- Emails, confirmations, and electronic messages exchanged are admissible as proof of transactions.
- The Seller’s order and payment records are presumed reliable and can evidence the nature, date, and scope of orders.
The Buyer must provide a valid email address and ensure the receipt of emails from the Seller. Both parties agree not to contest electronic evidence solely because it is electronic, although the accuracy of records can be challenged. Electronic documents have the same legal validity as paper documents.
ARTICLE 13 – PRODUCT WARRANTY AND AFTER-SALES SERVICE
13.1 Statutory Rights and Legal Guarantee
All products sold by the Seller are covered by legal guarantees under UK law, notably the Consumer Rights Act 2015. Products must be as described, fit for purpose, and of satisfactory quality. If products are faulty or not as described, the Buyer has the following rights:
- Short-term right to reject: Within 30 days from delivery, the Buyer can reject faulty products for a full refund.
- Repair or Replacement: After 30 days, or if the Buyer chooses not to reject immediately, they can request a repair or replacement. This should be done within a reasonable timeframe without inconvenience to the Buyer.
- Final right to price reduction or refund: If repair or replacement isn’t possible or timely, the Buyer can keep the product with a partial refund or reject it for a full refund.
Under the Consumer Rights Act 2015, claims can be made up to 6 years from delivery (5 years in Scotland). For faults appearing within the first 6 months, it is presumed the fault existed at delivery unless proven otherwise by the Seller. After 6 months, the Buyer must demonstrate the fault existed at delivery.
13.2 Commercial Warranty (Extended Warranty)
Any commercial warranty offered by the Seller, such as the Premium Extended Warranty, supplements legal warranty rights without reducing or replacing them. If the Buyer has both statutory and extended warranty coverage, they can choose the most convenient resolution method. Utilizing a commercial warranty does not waive statutory rights.
For further details on consumer rights, the Buyer may refer to the UK Competition and Markets Authority (CMA), local Trading Standards, or the Citizen’s Advice Bureau.
ARTICLE 14 – RETENTION OF TITLE
Ownership of products remains with the Seller until full payment is received. If payment is reversed or not honored, the Seller may demand product return or seek remedies for non-payment. Risk transfers to the Buyer upon delivery, but the Seller retains ownership until payment clears. The Buyer should not resell or dispose of products until ownership has transferred fully. In cases of non-payment, the Seller may legally recover products. Under normal circumstances, this clause has no effect once payment is completed.
ARTICLE 15 – CONTACT AND COMPLAINTS
For information, inquiries, or complaints regarding an order or products, the Buyer can contact the Seller’s customer service:
- By Post: BouliAC UK Ltd, 5 Colindeep Lane, Colindale, London, NW9 6BX, United Kingdom. Please include your name, contact information, and order number.
- By Email: info@airton.shop. Mention your order number and describe your issue in detail.
The Seller values customer satisfaction and strives to resolve complaints promptly. Complaints can be escalated if the initial response is unsatisfactory. The Seller will inform the Buyer of dispute resolution options available.
ARTICLE 16 – EVIDENCE (ELECTRONIC RECORDS)
The Seller and Buyer agree that electronic communications and records serve as valid evidence in their contractual relations. Specifically:
- Clicking the confirmation button constitutes a legal electronic signature.
- Emails, confirmations, and electronic messages exchanged are admissible as proof of transactions.
- The Seller’s order and payment records are presumed reliable and can evidence the nature, date, and scope of orders.
The Buyer must provide a valid email address and ensure the receipt of emails from the Seller. Both parties agree not to contest electronic evidence solely because it is electronic, although the accuracy of records can be challenged. Electronic documents have the same legal validity as paper documents.
ARTICLE 17 – PERSONAL DATA AND PRIVACY
The Seller is committed to protecting the Buyer’s personal data, processed in accordance with the UK Data Protection Act 2018 and UK GDPR. Personal data provided is used strictly for legitimate business purposes, including order fulfillment, customer service, and service improvement.
The Seller may share necessary data with subcontractors, delivery companies, payment processors, and affiliated partners strictly for these purposes. The Seller does not sell or rent personal data without explicit consent.
The Buyer has rights regarding their personal data: access, rectification, erasure, restriction, objection, and portability. To exercise these rights, contact the Seller via info@airton.shop or the postal address provided. The Seller will respond within legal timeframes.
ARTICLE 18 – ENTIRETY AND SEVERABILITY
These T&Cs and referenced documents represent the entire agreement between Seller and Buyer, superseding prior agreements. Statements not explicitly included herein or on the Site hold no contractual force.
If any provision is found invalid, illegal, or unenforceable, that provision shall be severed, with remaining provisions continuing in full force. Parties agree to negotiate modifications to replace invalid clauses with legally compliant terms closely reflecting original intent.
Seller’s non-enforcement of any provision in an instance does not constitute a waiver of future enforcement rights. Any waiver must be in writing and signed by an authorized representative.
ARTICLE 19 – GOVERNING LAW AND JURISDICTION
These Terms and Conditions of Sale, and any contracts entered into between the Buyer and the Seller under these T&Cs, are governed by and construed in accordance with the laws of England and Wales. This means that the interpretation and enforcement of the contract will be determined according to English law, regardless of the Buyer's location, provided the delivery is within the UK.
If a dispute arises that cannot be resolved amicably, it may be brought before the courts of England and Wales. Buyers residing in Scotland or Northern Ireland may also bring action in their local courts under applicable consumer jurisdiction rules.
These T&Cs do not deprive consumers of mandatory protections available under the laws of their country of residence. In the case of sales to EU consumers, local consumer rights may still apply by law.
The Seller informs Buyers that alternative dispute resolution (ADR) mechanisms may be available via the UK Government’s website or the European Commission’s Online Dispute Resolution platform. Use of ADR is voluntary unless otherwise agreed by the Seller. This does not affect the Buyer’s right to pursue legal action through the courts.
Last updated: 1st June 2025
By making a purchase, the Buyer confirms that they have read these Terms and Conditions of Sale and agree to be bound by them. If you have any questions or concerns about these terms, please contact us before placing an order. Thank you for shopping with Airton UK / BouliAC UK Ltd.